Refund policy

Returns & Exchanges

We want you to be happy with your purchase from Baron Ornaments. If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery to request a return or exchange.

To be eligible for a return or exchange:

  • The item must be unused and unworn.
  • The item must be in its original condition and packaging.
  • Proof of purchase or order information must be provided.
  • Jewelry that has been worn, altered, damaged, or exposed to chemicals, perfumes, water, or other substances may not be eligible for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and provide clear photos or videos of the item and packaging.

If the issue is confirmed to be our error, we may offer a replacement or refund.

Change of Mind

We may accept returns for unused items due to a change of mind, provided the return request is made within 7 days of delivery and the item remains in its original condition and packaging.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

Non-Returnable Items

For hygiene and product-safety reasons, items that have been worn, damaged, customized, altered, or are missing their original packaging may not be accepted for return.

Sale or clearance items may also be non-refundable unless they arrive damaged or defective.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective.

Exchanges

If you would like to exchange an eligible item for another size, color, or product, please contact us within 7 days of delivery.

The replacement item will be shipped after the returned item has been received and approved.

How to Request a Return

Please contact Baron Ornaments with:

  • Your order number
  • The reason for the return
  • Photos or videos of the item, if applicable

Do not send an item back before receiving return instructions from us.

Contact Us

For return, exchange, or refund questions, please contact us through the contact information provided on our website.

Baron Ornaments reserves the right to refuse a return or refund if the item does not meet the conditions stated in this policy.